1. Information that never leaves your device
Your playlist details, including the portal URL, username and password for your IPTV provider, are stored only in the app's private storage on your device. They are never transmitted to us and we have no way to read them.
The same applies to your favourites, watch history, downloaded programme guide data, and your chosen theme. All of it is local. Uninstalling the app removes it.
When you play a channel or a title, the app connects directly from your device to your provider's servers. That traffic does not pass through us.
2. Information the app sends to us
To operate the beta programme and premium unlocks, the app sends a small amount of technical information to our own server:
| What | Why |
|---|---|
| Anonymous install identifier A random ID generated on your device |
To recognise the installation across sessions, so a premium unlock stays applied and can be managed |
| Device model and manufacturer | To reproduce and fix device-specific playback problems |
| Android version and app version | To know which builds are affected by a bug |
| Time spent in the app A total in seconds |
To understand overall usage during the beta |
| Error reports Error message and the name of the channel or title involved |
To detect broken streams and playback faults without relying on manual reports |
| Unlock status Whether premium is active and which code was used |
To apply and manage premium access |
What we do not collect
We do not collect your name, email address, phone number, precise location, contacts, photos, or any account credentials. We do not track you across other apps or websites. We do not sell your information to data brokers. Advertising in the free version is described in section 3.
3. Third-party services
Advertising (free version only)
The free version of ACE Player shows advertisements supplied by Google AdMob. To serve them, Google receives your device's advertising ID — a resettable identifier that is not tied to your name — along with your IP address and general information about your device. Google may use this to choose which advertisement to show and to measure whether it was seen. Google's handling of that data is covered by its own privacy policy.
If you are in the European Economic Area, the United Kingdom or Switzerland, the app asks for your consent before any advertisement is requested, and nothing is requested until you answer. You can change that answer at any time from Settings → Privacy options. You can also reset or delete your advertising ID from your device's own Android settings, at any time, without involving us.
Purchasing ACE Premium removes advertising entirely. No ad is requested, no advertising ID is read, and the advertising SDK is never started.
Your IPTV provider
The app connects to whichever provider you configure. That provider will see your IP address and what you request from them, and their own privacy policy applies. We are not affiliated with any provider.
Trakt and TheTVDB
The app fetches lists of popular and trending titles from Trakt, and the artwork for those titles from TheTVDB, to build the home and browse screens. These requests do not include your identity or your playlist, and you are never asked to sign in to either service. Each may record the request and IP address under its own privacy policy (Trakt, TheTVDB).
Metadata and artwork are provided by TheTVDB.com under licence. ACE Player is not endorsed or certified by either service.
Hosting
The information described in section 2 is stored on servers operated by Railway on our behalf. It acts as a data processor and does not use the data for its own purposes.
4. How long we keep it
Device records and error reports are retained while the beta programme is running, and deleted when it ends or when you ask us to remove them, whichever comes first. Error reports older than 90 days are removed routinely.
5. Your choices
- Deletion: contact us and we will delete the record associated with your installation.
- Uninstalling: removes all locally stored data, including your playlist credentials.
- Reinstalling: generates a new anonymous identifier, unlinked from the previous one.
Depending on where you live, you may have additional rights over your personal information, including access, correction and erasure. Contact us and we will honour those requests.
6. Children
Ace Player is not directed to children under 13, and we do not knowingly collect information from them.
7. Security
Traffic between the app and our server is encrypted in transit. Playlist credentials never reach our server at all. No system is perfectly secure, but we keep the amount of information we hold deliberately small.
8. Open-source components
Ace Player includes FFmpeg audio decoders, used under the GNU Lesser General Public License v2.1. Source code and build scripts for the version used are available on request. Other components are used under the Apache License 2.0.
9. Changes
If this policy changes, the date at the top of this page is updated. Material changes will be announced in the app.
10. Contact
Questions, or a request to delete your data: support@aceplayer.io